General Terms

Terms & Conditions

GENERAL TERMS AND CONDITIONS

30.09.2020

1. SCOPE / GENERAL

The service provider of this website is Vedova Limited.


Address, contacts and legal details

Vedova Limited

65 St. Helier Avenue

Morden, SM4 6HY

Tel: +41 91 209 98 81

Natel: +41 79 513 40 00

E-mail: info@vedovacomputing.com

VAT Number CHE-336.334.428 MWST

Commercial register number: CH-501.4.023.533-5

President of management: Emanuele Vedova


Vedova Computing services (also referred to in this text as we or Vedova Computing) are restricted to the territories of United Kingdom, European Union, Switzerland, USA, Canada, Australia and New Zealand Territories. The range of services on offer may differ slightly depending on the location of the team. These General Terms and Conditions apply to all Vedova Computing services in United Kingdom and above mentioned countries.

2. REGISTRATION and ORDER PLACEMENT

2.1. Registration

Only legally competent persons may register with the online shop. Registration is free of charge. No entitlement exists for admission to the online shop. The data required for registration that are provided by the customer, must be complete and accurate. The customer is responsible for updating their own data. Several times a year an infomail with the latest news or special promotions can be sent to the email address indicated during the registration process. The customer can unsubscribe from this infomail at any time by clicking on the appropriate link in the footer at the bottom of the email.

2.2. Order placement / contractual relationship

Online orders must be placed via the order page. Orders may be placed up to three weeks before the required delivery date. 24 hours time slots can be reserved for deliveries by Vedova Computing team. Orders are confirmed to the customer by email. No contractual relationship exists between the customer and Vedova Computing until this order confirmation has been issued. Vedova Computing may decide for any reason whatsoever not to accept an order and to refuse to confirm it. In placing an order, the customer confirms the accuracy of all the information they provide.

2.3. Volume limitations

Each service can be ordered up to a maximum quantity. In all cases, Vedova Computing reserves the right to limit the delivery quantity for particular services or, if need be, not to deliver a particular service at all.

2.4. Amending and cancelling orders

An order cannot be amended once it has been confirmed. A confirmed order may be cancelled during Customer Service opening hours, up until 24 hours before delivery.

2.5. Incomplete order fulfillment

Vedova Computing primary objective is to deliver all services ordered in the right quantity and to a high quality standard. In exceptional cases for various reasons, however, insufficient products may be available or it may not be possible to release a product. If services are unavailable at the time of delivery, they are not delivered later and no substitute services are delivered. The actual quantity delivered is stated on the receipt. The customer is not entitled to compensation, pecuniary or in kind, in respect to quantities delivered partially or not at all. If an item is not delivered, despite being billed, the amount in question will be credited to the customer. No subsequent delivery will be made, and the customer is not entitled to claim compensation.

3. DELIVERY

3.1. Order delivery

Orders are delivered directly to the customer and recipient specified by the customer. Deliveries are made by Vedova Computing team.

3.2. Delivery times and adherence to delivery periods

Vedova Computing make every effort to adhere to the delivery periods. However, all delivery times specified by Vedova Computing are for guidance purposes only. If a delivery period is not complied with, the customer is not entitled to withdraw from the contract or to receive compensation. Should Vedova Computing not be able to deliver an order, there is no obligation to carry out the delivery. The customer is not thereby entitled to compensation.

3.3. Setup charges

Setup fees are shown on checkout page.

3.4. Cancellation of a delivery

Vedova Computing aims to hand the order over to the customer personally. If, for reasons beyond Vedova Computing control - such as an incorrect delivery address, the recipient's absence, lack of an access, bad weather or road condition, or similar, it should prove impossible or possible only with great difficulty, to carry out the delivery successfully, Vedova Computing is entitled to cancel the order. In this event, the customer is not entitled to compensation, pecuniary or in kind.

4. PRICES and PAYMENT

4.1. Prices

All prices are quoted in both UK Sterlings, Euros, Swiss Francs or US Dollars including VAT at the applicable rate. The prices charged are those displayed on the www.vedovacomputing.com website at the time of the order. Regional differences may occur.

4.2. Payment methods

Payment of the order must be made in UK Sterlings, Euros, Swiss Francs or US Dollars. In addition to cash payment, various payment methods are available. Vedova Computing is entitled to decide at its own discretion which payment method to accept. The payment methods available are displayed for selection when the order is finalized.

Payments made via the website are made to Vedova Limited.

4.3. Payment terms

When you sign up for a recurring service, your account will be activated with the automatic renewal, which means that when 1 day before the renewal date arrives, your services will be renewed. If you would like this from happening, and do not want to renew your account, you must cancel your renewal at least 90 days before the date of renewal. If you have questions about when is the renewal date, please sign the restricted area or contact us. If you forget to cancel the automatic renewal 90 days prior to renewal, your account will be renewed, so please be sure to check if you want to renew or not and report it in confidence. The date of the renewal of your account is always shown in the client area.

If the payment is not received 5 days after the due date we will apply a 5% fee with a minimum of Fr.100.00 (or equivalent) to the invoice. If more than 8 days from the date of billing for any services and we have not received full payment, your account will be suspended, which means that your data, files or any service you with us is no longer accessible. If within 15 days after you pay the amount due, the account will restore all your data, files and any related service will be available immediately. You must have an active method of payment to your account to automatically renew, the lack of this requirement will result in automatic suspension or cancellation of your account at the time of renewal. We reserve the right to suspend your account in case you have unpaid invoices in your account. We will re-activate it only after receiving the payment. In some cases our system can apply an overcharge for the delayed payment, our operator cannot eliminate that fee.

If spend an additional 15 days from the date that your account has been suspended and have not made payment in full, Vedova Limited has the right to delete all the files you’ve uploaded to the our servers. In summary, if you have a delay of 23 days to pay your files will be deleted. Recognise that this is our policy on data retention, and waive all rights to your data and in these situations.

Invoices for renewals will be issued and paid at least 8 days before to ensure we receive the funds for the continuation of active services renewal.

5. GUARANTEE of DATA COMMUNICATION

Given the current state of technology, no guarantee can be given that data communication via the Internet will be error-free and/or available at all times. Vedova Computing therefore accepts no liability in respect to the constant, uninterrupted availability of the online site, nor for technical and electronic errors during a sales transaction, in particular for any delay in processing or accepting orders.

6. CUSTOMER SERVICE & COMPLAINTS

Customer Service provides information and personal advice regarding any questions, problems or complaints about Vedova Computing’s services.


Vedova Limited

65 St. Helier Avenue

Morden, SM4 6HY

United Kingdom


E-mail: customercare@vedovacomputing.com

Call Center: +41 79 53 40 00

7. GENERAL TERMS

7.1. Contradiction between different language versions

In the event of any ambiguities and/or inconsistencies between the German, French, Italian, Spanish and/or English, the English text shall be authoritative.

7.2. Severability clause

Should any provisions of these Terms and Conditions prove to be unenforceable or invalid, the validity of the remaining provisions shall remain unaffected.

7.3. Disclaimer

If Vedova Computing provides links to other services, Vedova Computing is not responsible for the content or privacy practices of these services.

7.4. Trademarks and Copyright

All content included on this site, such as text, graphics, button icons, images and software, is the property of Vedova Limited and is protected by UK and international copyright laws. The content and software on this site may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited. Vedova Computing graphics, logos and trade names are trademarks of Vedova Limited and they may not be used in connection with any product or service that is not affiliated with Vedova Limited in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vedova Computing.

7.5. Applicable law and jurisdiction

This General Terms & Conditions shall be governed by and construed in accordance with the UK laws. You agree to submit any dispute arising to the competent courts at the legal seat of Vedova Limited in Morden, UK.


Morden, September 2020