Dedicated Support

Dedicated Support

Dedicated Technicians
We will help you setup and operate a tech support team that will take care of your entire server infrastructure and support your customers 24/7.

We will help you setup and operate a tech support team that takes care of your entire server infrastructure and supports your customers 24/7.
Engineers dedicated to your company
Day, night or custom coverage
Tech support, server management or both

How we help
Our experts function as your own staff. We take care of your servers and support your customers over help desk, live chat & social media – 24/7/365.

• Customized coverage
  You may want a helping hand during business hours or want someone to take care of business when you are not in the office. With dedicated support, you can customize how many hours of support you need (4 - 24 hours /day).

• 100% white labeled
  Our techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.

• Multi channel support
  We can support your customers over Email, Helpdesk, Live chat or even social channels.

• Server monitoring & quick response
  We won’t let your servers crash on our watch. Our server techs are experienced in emergency administration, and will recover a failing service before it can affect your customers.

• Billing and pre-sales support
  Account renewals, new account hand-holding and pre-sales enquiries via live chat are a few of the common tasks we take care of.

• Server setup and provisioning
  New server provisioning can be time consuming. Our team is experienced in setting up new servers with custom configuration, and can complete them in as low as 60 minutes.

• Cloud and virtual server management
  From resource management to VM migrations, we routinely handle a wide range of Cloud and Hypervisor related tasks.

• Server maintenance (security, speed, updates)
  From patching the latest vulnerabilities and timely software updates to regular performance tune-ups and backup management, we take care of everything that’s needed to keep your servers rock solid.

• Server reputation management
  We closely monitor domain and IP blacklists to make sure none of your servers are reported for abuse. If your IP is listed somewhere, we quickly de-list the IP, and secure the server to prevent a similar issue.

• Vendor and 3rd party management
  Our experts can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills and so on. We’ll help you identify better alternatives if something doesn’t make business sense.

• On demand server administration
  You may occassionaly need help with a special software install, or troubleshooting your business website. We can help you with all that. Just send a message.